DYNAMIC AND COMMITTED SUPPORT TECHNICIAN
Company Description
Global Vision is the world leader in the design and delivery of automated proofreading solutions. Companies from around the globe rely on Global
Vision’s solutions to eliminate printed artwork and copy related errors found on items such as labels, cartons, inserts, leaflets, press sheets,
manuscripts, procedures and contracts.
We are at the forefront of technological advances and our goal is to create and market the best products and services for our clients. Our company
culture is truly dynamic fostering personal growth and intellectual stimulation. Our collaborative environment encourages knowledge sharing and our
team continues to grow through the addition of those who are energetic, have a positive attitude towards teamwork, and who are committed to the overall
productivity of the organization.
We are seeking a highly motivated, hands-on, and enthusiastic Support Technician at our corporate headquarters located on the West
Island.
Responsibilities
The Support Technician has the duty to assist customers with installation, implementation and support of all our products. He will be
responsible to troubleshoot customer issues, either on-site, via telephone or via WebEx remote desktop control. He will also be responsible to assist
the sales department by supplying technical support in the form of sample testing, product trial assistance and through technical consulting.
Tasks
- On-site technical support.
- Install and train end users on our products.
- Provide web training on products and/or trials.
- Provide web-troubleshooting support.
- Provide phone and/or e-mail support.
- Provide specifications and installation documentation to customers.
- Provide implementation support for new customers.
- Update customer base on the development status.
Required Qualifications
- To hold a minimum of DEC (Diplôme d’Études Collégiales) from a recognized technology program.
- To possess a minimum of 2 to 3 years experience in a technical support role.
- To possess excellent mastery of written and spoken English.
- To possess knowledge of customer relationship management software - SalesForce, remote desktop, and MS Office.
Requirements
- To be able to work independently without lacking motivation and self-orientation.
- To be self-disciplined and reliable with action items and deadlines.
- To possess strong communication and interpersonal skills.
- To possess strong problem solving skills, and be able to handle multiple tasks and demands.
- To possess a valid driver’s license and a valid passport.
We offer a competitive salary and comprehensive benefits package. For immediate consideration, please forward your resume.
