DYNAMIC AND COMMITTED SALESFORCE.COM ADMINISTRATOR
Company Description
Global Vision is the world leader in the design and delivery of automated proofreading solutions. Companies from around the globe rely on Global Vision’s solutions to eliminate printed artwork and copy related errors found on items such as labels, cartons, inserts, leaflets, press sheets, manuscripts, procedures and contracts.
We are at the forefront of technological advances and our goal is to create and market the best products and services for our clients. Our company culture is truly dynamic fostering personal growth and intellectual stimulation. Our collaborative environment encourages knowledge sharing and our team continues to grow through the addition of those who are energetic, have a positive attitude towards teamwork, and who are committed to the overall productivity of the organization.
We are seeking a highly motivated, hands-on, and enthusiastic SalesForce.com Administrator at our corporate headquarters located on the West Island.
Responsibilities
The SalesForce.com Administrator will be responsible for implementing, managing and maximizing SalesForce.com technology and software as the client relationship management (CRM) solution for business processes.
Tasks
Administration
- Manage the organization’s database of record, implemented on the SalesForce.com platform, for all organization users.
- Perform basic administration of the organization’s SalesForce.com instance.
- Regularly perform cleanup procedures.
- Manage ongoing support requests and administrative needs of users.
- Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
Training and Documentation
- Develop training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions worldwide.
- Develop and communicate a schedule for future database releases/enhancements.
- Assist users with report design and management.
Planning
- Define, communicate, and manage a change management (release) process to develop and implement new applications and updates to existing applications.
Process Discovery and Management
- Work with various functions and end users to identify, document, and communicate standard business processes as they relate to the database.
Vendor Management
- Manage outsourced SalesForce.com implementation partners as required.
Required Qualifications
- Bachelor’s degree in business or technology field or equivalent work experience.
- 2+ years experience with SalesForce.com development preferred.
- Strong overall technical background.
- Advanced Excel capabilities and related data manipulation a plus.
- Experience with Apex programming language, VisualForce development, report writing software and SalesForce.com certification a plus.
Requirements
- Flexibility to meet continuously changing priorities and challenges.
- Ability to drive things to completion.
- To be able to work independently without lacking motivation and self-orientation.
- To be self-disciplined and reliable with action items and deadlines.
- To possess strong communication and interpersonal skills.
- To possess strong problem solving skills.
- To be able to handle multiple tasks and demands.
- To be able to execute tasks quickly and accurately.
We offer a competitive salary and comprehensive benefits package. For immediate consideration, please forward your resume.
